Information concerning the exercise of the right of withdrawal
This information is valid for our European customers outside Germany and Austria.
A. Instructions on withdrawal
Right of withdrawal
As a consumer you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day:
(a) in the case of a sales contract: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.;
(b) in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.;
(c) in the case of a contract relating to delivery of a good consisting of multiple lots or pieces: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.;
(d) in the case of a contract for regular delivery of goods during a defined period of time: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good..
To exercise the right of withdrawal, you must inform us
Zweigniederlassung Deutschland Herr Justin Sharp
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You shall send back the goods or hand them over to us or
Trimtabnet Ltd., Zweigniederlassung Deutschland, Herr Justin Sharp, Gyrenkampstr. 6, 45239 Essen,
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
B. Withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
[here the trader’s name, geographical address and, where available, his fax number and e-mail address are to be inserted by the trader]:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
C. Costs of return when executing right of withdrawal
In case of a withdrawal you will have to bear the shipment costs in connection with the returning of the goods.
D. Special notice on the right of withdrawal
In accordance with § 312g (2) No. 6 German Civil Code the right of withdrawal is not in effect, if not ruled otherwise, for distance selling agreements, for delivery of audio or video carriers, or software in sealed packaging if the sealing has been removed after the delivery.
Where the subject matter of the contract is a provision of a service, the Right Of Withdrawal expires when the trader provided his service as a whole after the consumer gave his explicit consent to this provision and has confirmed that he loses his Right of Withdrawal in this case.